Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a payment provider or a support organisation. We are a research and comparison publisher, not an operator, so we cannot access your account, release a withdrawal or overturn a bonus decision — but we can explain terms, correct our own pages and point you to the right channel.
Email us directly
The quickest route is email: [email protected]. We aim to reply within two working days. Messages are read by a person; we do not send automated replies in place of an answer.
To help us answer in one go, include the casino name, the date the issue arose in UK format (for example 14/09/2026), the page on intranetfuture.com you were reading, and screenshots of any terms you are querying. If you are asking about a bonus, the exact wording of the promotion matters more than the headline percentage.
How our recommendations are funded
Some links on intranetfuture.com are commercial. If you open an account through one, we may earn a commission at no cost to you. Commission does not buy a position in our rankings and does not change what we write about an operator's weaknesses. If you believe a listing on our shortlist of casinos not on GamStop reads as though it were paid for, say so in your email and quote the sentence — that is exactly the kind of message we want.
What readers usually write to us about
- Corrections — a bonus percentage, wagering multiplier, minimum deposit or withdrawal limit that no longer matches the operator's own terms page. Time-sensitive figures on this site carry a check date; ours currently reads 23/09/2026.
- Terms we have not explained clearly — game contribution to wagering, maximum bonus bets, bonus expiry dates, cashout caps on free spin winnings, minimum qualifying odds on sports free bets.
- Payments and withdrawals — whether an operator holds GBP accounts, whether debit cards, bank transfer, e-wallets, Paysafe vouchers or cryptocurrency are actually available to British customers, and what currency conversion costs when an account is denominated in euros.
- KYC and verification — what identity documents and source-of-funds evidence are normally requested, and why a withdrawal can be paused while those checks run.
- Partnership and press enquiries — introduce the company, name the brands involved and state what you are proposing. We will tell you plainly whether a relationship would be disclosed on the page.
- Responsible gambling concerns — including messages about your own play. Mention it and we will reply with support contacts rather than casino links.
New casinos not on GamStop: the questions we get most
Because this site focuses on newer offshore brands, the bulk of our inbox concerns the same three things: who owns the site, whether the licence is meaningful, and whether the welcome package is worth the conditions attached. Here is how we approach each when we reply.
Ownership and licensing. Casinos that are not signed up to GAMSTOP are, by definition, not licensed by the Great Britain Gambling Commission — the self-exclusion scheme is a condition of a GB remote licence. These sites typically operate under overseas authorisations such as Curaçao. Accepting British customers is not the same as being authorised to serve them. That distinction decides what protection you have: Gambling Commission rules on complaints, ADR and player funds do not apply, and the consumer route in Great Britain is not available to you. Note too that Northern Ireland sits outside the Commission's remit in the way Great Britain does not, so "UK-wide" statements about regulation are rarely accurate.
Bonus arithmetic. We will always talk you through the sum rather than the headline. A 570% match sounds larger than a 250% match, but the number that decides value is the wagering requirement, whether it applies to bonus only or deposit plus bonus, and the cap on what you can withdraw.
Getting paid. Withdrawal timing, weekly or monthly limits, and verification requirements cause more reader complaints than anything else. No publisher can guarantee a withdrawal from any operator, and we will never tell you one is certain.
Three brands we are asked about most
These write-ups exist because they are the names that arrive in our inbox, not because they are endorsed. Every offer below is the operator's advertised promotion, and every one carries conditions you should read on the casino's own terms page before depositing.
Betmica
Top of our current list at an editorial rating of 10.0, and the brand generating the most correspondence — largely because of the size of the advertised package: a welcome offer of 570% up to £5,700 plus 270 free spins. Sterling pricing in the headline is genuinely useful for British readers, as it suggests GBP is supported rather than converted. What matters more than the ceiling is that a match of this scale almost always sits behind substantial playthrough and a per-spin bet cap while the bonus is live; treat the £5,700 as the maximum theoretical match on a very large deposit, not a sum anyone should expect to receive. Limitation: the larger the multiplier, the more the value depends on terms we cannot verify on your behalf, and a top editorial rating is our assessment of the overall package — not a customer-review score and not a safety guarantee.
Kikibet
Rated 9.9, and asked about mainly by readers comparing it directly with Betmica. The advertised 350% up to £5,555 with 300 free spins is a lower match but a larger spin count, which tends to suit players who want volume on slots rather than a big balance to clear. Again quoted in pounds, which simplifies the maths for UK deposits. Limitation: free spins commonly carry their own separate wagering and a cap on convertible winnings, so a 300-spin figure rarely translates into 300 spins of unrestricted value. Check the eligible game list before you start.
Betninja
Also rated 9.9, and the one we recommend readers look at when the headline percentages elsewhere feel unmanageable. The offer — £1,000 bonus and 100 free spins to all new players — is modest by the standards of this list, and that is the point: smaller bonuses generally mean smaller wagering totals to clear and a shorter path to a withdrawable balance. Limitation: there is less headroom for anyone depositing larger amounts, and "all new players" still means the usual eligibility rules apply — one account per person and household, minimum deposit, and a time limit on the offer.
The wider list at a glance
| Casino | Advertised welcome offer | Headline currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.6 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.6 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.4 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.4 |
Ratings are our own editorial scores, not aggregated player reviews. Where an offer is quoted in euros or dollars, expect currency conversion on deposits and withdrawals unless the operator confirms a GBP account — that is a question worth asking their support team before you fund anything, and a fair thing to email us about if the answer is unclear.
Money questions we can and cannot answer
We can explain how the mechanics usually work. We cannot see your balance or chase a payment.
- Cost of taking part. There is no fee to use this site. At a casino, your cost is your deposit — minimums are typically low, but a percentage match only pays out on what you actually put in, and bonus money is not your money until wagering is met.
- Paying in. Debit cards, bank transfer, e-wallets, prepaid vouchers such as Paysafecard and cryptocurrency are all common at offshore sites. Availability varies by brand and by country, and some UK card issuers decline gambling transactions outright. PayPal is rare at casinos outside Gambling Commission licensing — verify it on the cashier page rather than assuming.
- Getting paid out. E-wallets and crypto are usually the faster routes; card refunds and bank transfers take longer. Expect weekly or monthly withdrawal caps, a first-withdrawal delay while KYC completes, and possible source-of-funds requests on larger sums.
- Fees. Operators may charge for certain methods or for withdrawals below a threshold, and conversion costs apply on non-GBP accounts. Ask us to help read a fee table; we will not estimate a figure an operator has not published.
What these sites offer beyond slots
Most brands on our list run a slots-led lobby — video slots across a range of RTP and volatility levels, progressive jackpots, and classic three-reel titles — alongside table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. CoinPoker is the outlier, built around poker rather than a slots catalogue. Several of the same operators also run a sportsbook on a shared wallet: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, usually with sports free bets carrying minimum qualifying odds in decimal form, commonly around 1.50 or higher. A sportsbook bonus and a casino bonus are separate products with separate terms even when the balance is shared, and we get a steady stream of emails from readers who assumed otherwise.
Eligibility, and where to get support instead of us
You must be 18 or over to gamble. If you registered with GAMSTOP, your exclusion — six months, one year or five years — covers operators licensed in Great Britain, and it does not lapse early. Signing up at an offshore casino during an active exclusion works around a decision you made deliberately, and you lose the protections that came with it: Gambling Commission complaint routes, mandated ADR and GB deposit-limit rules do not apply offshore. If you want the block to hold, device-level blocking software and bank gambling blocks are more effective than willpower.
For confidential, free support in the UK, GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day. Please contact them rather than us if you need help with your gambling — we are an editorial team, not a support service, and we will always point you there.
Complaints about an operator
- Raise it with the casino's own support first, in writing, and keep the transcript.
- Escalate through their formal complaints procedure and note the reference number and dates.
- If the licence is overseas, the regulator named in the site footer is the next step — outcomes vary considerably and there is no GB consumer backstop.
- Email us with the details. We cannot arbitrate, but a documented, unresolved dispute affects how a brand is described on this site, and repeated reports change our listings.
Before you write
If your question is about which operator suits you, the short version is this: match the offer to how you play, not to the largest number. Big multipliers suit players comfortable with high playthrough; a flat £1,000-style package suits anyone who wants to reach a withdrawable balance sooner; euro-denominated packages need a conversion check first. Read the operator's terms, then email [email protected] with anything that still does not add up. We would rather answer a question before you deposit than a complaint afterwards.
Reviewed by Marcus Alford. Information on this page was last checked on 23/09/2026; operator terms change without notice, so always confirm current conditions with the casino.